Having someone at the end of the telephone that you know will not only take your call but then will also rapidly be on site to help get your lights, equipment, business back up and running when you need it most, 24 hours a day, 365 days per year.
We recognise that the supply of energy to a business is the life blood that runs through its veins. If the blood stops flowing, then the machinery and people that are its muscles can no longer function. Your business starts to get dizzy and may go into a spin. If the processes stop, the business stops, the money stops and eventually the business may die. The customers who join us, stay with us, our teams get to know them, they become our colleagues, and even our friends. The loss of supply to us is like a bleeding colleague, we don’t want that to happen and we won’t let that happen!
Our fault response framework ensures that all of our COMA customers are given a telephone number that provides them with direct access into the Network Control room. The Control Engineers then have access to our Senior Authorised Persons (SAPs) and technicians and crafts resources to respond to customer emergencies.